Unused items in their original packaging may be returned or exchanged within 14 days of receipt. Simply return it within 14 days of its shipped date in for a refund of the purchase price, excluding shipping and handling. A credit will be issued within 14 days after we receive the returned merchandise.
Securely wrap the package and send your return to the address below via Fed Ex, UPS or insured Parcel Post from the US Postal Services for your protection and to ensure prompt credit. Diane B. Shoes is not responsible for returned articles lost during transit. Be sure to include your complete contact info with your return including your name, address, phone number, email address, and dianebshoes.com order number.
Your return will be processed promptly upon its arrival. Processing time for returns is usually 15 business days from the time the return is received. Business days are Monday-Friday, excluding major holidays. An email will be sent to confirm receipt and processing of your return. We are sorry, but return shipping fees are non-refundable.
All returns should be addressed to:
Diane B. - RETURNS
1412 3rd Avenue
New York, NY 10028
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately by email for the damaged items to be replaced.
email us: firstname.lastname@example.org
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